Learning to communicate well within a business team is critical to becoming a high performing business. Solid team communication can help you achieve excellent results by focusing everyone on a common goal. Communications problems in business, however, can have disastrous results if members of your team end up working in opposition to each other. The following hallmarks of effective business communication can help keep your team’s channels of communication flowing smoothly while staying in tune with business communication trends.
Some communications are better in written form.
Communications that have potential to be either emotionally charged or incredibly detailed can sometimes be better on paper. If you are worried about emotions getting involved you can take your time to pick your words deliberately, thoroughly revise and edit and sleep on your thoughts before sending a message. This can help your tongue from getting the better of you in an important correspondence. When conveying the particulars of a detailed task it helps to put those details in writing. This ensures that those putting plans into action have specific records of what needs to be done.
Not verbalizing enough can also be a communication barrier.
Written communication is great for some things. Some things are just better off spoken. Verbal communication has subtleties like tone and inflection that simply cannot be captured by characters on a computer screen. Jokes and sarcasm are notorious for failing in written form.
Talk through obstacles.
Not every project will go 100% according to plan. How challenges are handled is crucial to success in individual projects and also a team’s success in the long term. Team members can grow impatient or frustrated if they do not understand why another part of the project is not on track, this is one of the classic communication problems in business. It helps to communicate these issues so that teammates don’t feel ignored. Just as important, communicating obstacles allows others to help solve a problem.
Involve a mediator in negotiation.
Business is inherently competitive and negotiations can bring this competitiveness out in people. Even when both sides enter negotiations with the intentions of reaching a mutually affable agreement it is not always easy. When there is simply not enough to go around things can get pretty heated. Since there is usually not any true malice between the parties it helps to get a mediator involved to help keep the participants level headed and proactively working towards a resolution.
Play devil’s advocate.
Brainstorming is one of the hallmarks of effective business communication. When communication is flowing at a brainstorm meeting it is extremely helpful to refine ideas. It helps if your group can recognize the need for a devil’s advocate and constructively talk through other points of view. This helps keep the channels of communication from being clogged with groupthink.
These hallmarks of effective business communication can keep your team running like a finely tuned machine while avoiding common communication problems in business.
If your team is struggling with communication, contact Excellent Cultures so that we can help catch up with business communication trends by incorporating communication into your organization and culture.